Refund policy

Exchanges

Your first exchange is on us. One exchange per order, multiple items allowed.
🇺🇸 U.S. Customers: We provide a free prepaid return label and free exchange shipping.
🌎 International Customers: You are responsible for return postage, but we provide free exchange shipping. Duties and taxes are non‑refundable.
Exchanges are only available for the same item in a different size or color.
No Restocking Fees

Returns are accepted within 60 days of placing your order during our Black Friday Sale - November 13th to November 30th 2025
A $5 restocking fee will be deducted from your refund (U.S. and international).
🇺🇸 U.S. Customers: We provide a free prepaid return label.
🌎 International Customers: You are responsible for return postage. Duties and taxes are non‑refundable.

Prefer store credit? We’ll waive the $5 fee so you receive the full amount to use on your next order.

If you received a damaged or incorrect item, your return or exchange will be 100% free.

Go to our U.S. Returns Portal
Enter your order number (e.g., M12345) and Zip Code exactly as shown on your order confirmation.
Select the item(s) you are returning or exchanging and choose the reason.
Choose your Return or Exchange option.
Click Submit Return/Exchange.

You’ll receive a confirmation email with your free return label. (Check your junk/spam folder if it doesn’t appear.)

International customers are responsible for their own return postage.

Go to our International Returns Portal
Enter your order number (e.g., M12345) and your email address or phone number exactly as shown on your order confirmation.
Select the item(s) you are returning and the reason.
Choose the method you’ll use to return your order.
Submit Return.

You will receive a confirmation email with instructions on how to ship your return.

Items must be in original condition and packaging within 14 days of delivery. Items that have been worn, damaged, soiled, washed, or altered will not be accepted.
Refunds will not be granted if the item is damaged while in your possession.
We do not offer refunds on lost or stolen items. Reshipments will be offered.
We do not offer refunds on orders where tracking shows “delivered.” Reshipments will be offered.
We do not offer refunds on gift cards.
Items returned without their original packaging (Marcozo pouch) will receive store credit only. If you prefer a refund, you can send the original packaging at your expense; once received, we’ll process your refund.
For Stack & Save bundles, if an item from a bundle is returned, the remaining items will be charged at full price. Refunds will be adjusted accordingly.
Returns not shipped or dropped off within 14 days of delivery will be voided.

For more info on returns and exchanges, email us at contact@marcozo.com