Lifetime Warranty Guarantee

At Marcozo, we’re committed to providing the highest standard of jewelry, which is why we offer a one-time Lifetime Warranty on all our pieces.

✅ What’s Covered

If your jewelry fades, breaks, or becomes damaged under normal use, you're entitled to a one-time replacement of the same item (including the same size and color).
All we ask is that you cover a $15 shipping and handling fee per item.

If the original item is no longer available, you may choose a replacement of equal or lesser value.

❌ What’s Not Covered

  • Lost or stolen items
  • Accidental damage (e.g. crushed, bent, etc.)
  • Damage caused by misuse or improper care
  • Additional replacements beyond the one-time warranty

💎 Our Approach to Quality & Fairness

At Marcozo, our goal is to offer premium quality jewelry at an affordable price. We use long-lasting materials and advanced plating techniques to ensure each piece holds up with regular wear.

Instead of inflating our prices to account for unlimited replacements, we keep our pricing fair and accessible, while still standing behind our product with a one-time replacement guarantee.

⏳ Please Note

Our Lifetime Warranty covers the expected lifespan of the product, not the lifetime of the customer.

We reserve the right to deny a warranty claim if it falls outside the terms of our policy.

🔁 How to Submit a Warranty Claim

  1. Email us at contact@marcozo.com
  2. Include your order number, photos of the issue, and a brief description
  3. Once approved, we’ll issue your one-time replacement

We stand behind every piece we make, and our Lifetime Warranty is just one way we show our commitment to quality and your satisfaction.

📩 Questions? Reach out anytime at contact@marcozo.com