If you wish to change or cancel an order, please email us at contact@marcozo.com. If the order is not being processed by our warehouse team or shipped out, we can process the change or cancellation. However, if the order is already in transit, changes or cancellations are no longer possible, and we would recommend following the return process upon receipt of the package.
Please note: We may not see your order change or cancellation email right away because of the volume of emails we receive every day so we cannot guarantee we can cancel it before it's shipped out. Responses can take up to 2 business days.