Frequently Asked Questions

Email Support

Support Email

contact@marcozo.com

Shipping

Orders are shipped within 24-48 hours after your payment has been verified. Once verified, you will receive an email with your tracking link!

Please note tracking emails might end up in your spam/junk mail so we recommend checking that too.

If you did not receive your tracking link, email us at contact@marcozo.com and our team will be happy to provide you with it.

Orders are shipped within 24-48 hours after your payment has been verified. Once verified, you will receive an email with your tracking link!

Please note tracking emails might end up in your spam/junk mail so we recommend checking that too.

If you did not receive your tracking link, email us at contact@marcozo.com and our team will be happy to provide you with it. 

We offer FREE Worldwide Standard Shipping! No minimum required.

We also offer express shipping options:

US - $15 Express Shipping (2-3 Business Days)

Canada - $25 Express Shipping (3-6 Business Days)

UK - $25 Express Shipping (3-7 Business Days)

Rest of World - $25 Express Shipping (4-10 Business Days Depending on location)

If you're order has just been shipped please allow up to 2 days for the tracking link to update in the shipping courier website.

If you're order is in transit and the tracking is not updating, do not worry this is normal as the shipping couriers sometimes don't update the tracking links but we can assure you that your order is on the way to your location!

If you're tracking link hasn't updated in over 3 weeks please feel free to reach out to us via email at contact@marcozo.com and our team will look into this for you.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please email us at contact@marcozo.com

We ship worldwide for free!

Once you've placed your order, it usually takes 1-2 business days to process it for delivery. 

Yes we do!

United-States: 2-3 Business Days ($15)
Canada: 3-6 Business Days ($25)

UK - 3-7 Business Days ($30)

Australia - 4-8 Business Days ($30)
International - 4-8 Business Days ($30)

*Some countries that are more difficult to deliver in we can only offer express shipping for $50

Products

Our jewelry is made of High Grade 316L Stainless Steel and plated with either Genuine 18 Karat Gold, White Gold, or Black Rhodium.

It's tarnish free, sweat/water proof, and we offer lifetime warranty if anything happens to your jewelry!

Yes! Our jewelry is water proof. You can swim, shower, and sweat in them. They won't fade or tarnish. If anything happens to them, we offer lifetime warranty!

Here at Marcozo we strive for high quality products but sometimes some pieces fall through the cracks of our quality checks due to human error and we truly apologize for that!

Just email us at contact@marcozo.com with your order number & photo of your damaged within 10 days of receiving it and we will get a new replacement shipped to you!

We're very sorry about that! Just email us at contact@marcozo.com with your order number and photo of your damaged jewerly to claim your one-time Lifetime Warranty replacement :)

We're committed to providing the highest standard of jewelry - which is why we offer Lifetime Warranty on all our jewelry!

If your product damages, fades, or breaks, the Guarantee entitles you to a one-time replacement of the same product - all that we ask is you cover the shipping cost, that's all!

If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

*Lifetime Warranty does not apply to lost or stolen items* 

Our products base metal is stainless steel and then they're plated with 7 microns of real 18 karat gold, 18 karat white gold, or black rhodium. Our products do not fade or tarnish and we offer lifetime warranty if anything happens to them :) 

All of our necklaces are sold a set which means they will come with the pendant + our standard size chain. If you wish to choose a different chain we offer chains separately and the pendants are removable!

Shop our different length chains here: Marcozo Chains  

All of our pendants are sold with the chain included. 

Yes we do!

Here is our Ring Size Guide: Ring Size Guide 

&

Here is our Bracelet Size Guide: Bracelet Size Guide 

Pricing

Our prices are listed in US Dollars.

Returns & Exchanges

Follow these simple steps to register your return/exchange:

  • Head to our Returns Portal here 
  • Enter your order number (ex. M12345) and email address or phone number. Please enter everything exactly as it appears on your order confirmation.
  • Select which item(s) you are returning and why.
  • Confirm if you're returning or exchanging your item(s)
  • Select the method you’ll be returning your order by.

We will refund any item(s) returned in original condition within 60 days from your order date provided that the item(s) have not been worn, damaged, soiled, washed, or altered. Refunds are not granted if the item is damaged in the possession of the customer.

  • FREE Returns within the U.S.
  • International Customers are responsible for return postage costs.
  • We DO NOT offer refunds on lost or stolen items while in transit. We do offer reshipments.
  • We DO NOT offer refunds on orders with tracking links that state "delivered." We do offer reshipments.
  • We charge a $5 reshipment fee if there is an undeliverable address or attempted delivery return.

For more info on returns and exchanges, email us at contact@marcozo.com

We offer 60 Days to return your items from the order date!

We will refund any item(s) returned in original condition within 60 days from your order date provided that the item(s) have not been worn, damaged, soiled, washed, or altered. Refunds are not granted if the item is damaged in the possession of the customer.

  • FREE Returns within the U.S.
  • International Customers are responsible for return postage costs.
  • We DO NOT offer refunds on lost or stolen items. We do offer reshipments.
  • We DO NOT offer refunds on orders with tracking links that state "delivered." We do offer reshipments.
  • We charge a $5 reshipment fee if there is an undeliverable address or attempted delivery return.

For more info on returns and exchanges, email us at contact@marcozo.com

Payment

We accept all major credit cards and debit cards. We also accept Paypal & Cryptocurrency at the checkout.

You will be charged in USD. If you're placing an order outside of the US, your bank will convert it to your local currency. 

We're currently partnered with Sezzle to offer pay later option to split your order in 4 equal payments. This is offered to US & Canadian customers only at the moment.

You will be able to chose that payment option on checkout. 

If your order has not been shipped yet we will grant the refund for the difference but if it has already been shipped than unfortunately we cannot.

If your order hasn't been shipped yet we will apply the discount code and refund you the difference. If your order has already been shipped we cannot apply the discount code.

Other

We currently don't have any physical stores. We only offer our items exclusively on our online website.