FREE SHIPPING WORLDWIDE // LIFETIME WARRANTY

FAQ

What methods of payment do you accept?

We accept PayPal and the following credit cards: Visa, Master Card, Discover and American Express.

What is the shipping cost & time?

Free worldwide shipping on orders $100 or more & Free express shipping on orders $300 or more!

United States:

  • Standard - FREE (3-5 business days)
  • Express - $5.00 (2-3 business days)
  • Free Express Shipping on orders over $100

Canada:

  • Express - $5.95 (3-10 business days)
  • Free Express Shipping on orders over $100

International:

  • Standard - $5.95 (8-20 business days)
  • Express - $35 (6-10 business days)

    Express Shipping may be mandatory for certain International countries due to higher risk.

    All packages are shipped with tracking.

    When will my order be shipped?

     Orders are processed between 1-3 business days.

    How do I check the status of my order?

    You will receive an order confirmation once your order has been successfully shipped. This email will include the tracking number for your package. Visit our page 'Order Status' to track the status of your order. Tracking is available for all orders. *We are not responsible for lost orders due to wrong or false address provided.

    What shipping methods do you use?

    We ship via USPS & Canada post. We ship all U.S. & International orders via USPS First Class and all Canadian orders with Canada post.

    How do I return or exchange an item purchased?

    We will refund any item(s) returned in original condition within 7 days of delivery, provided that the item(s) have not been damaged, soiled, washed, or altered. Refunds are not granted if the item is damaged in the possession of the customer.

    For more info on returns and exchanges, email us at info@vosece.com

    How do I cancel or edit an order?

    To cancel an order you placed, please contact us through our contact form with the subject 'Order Cancellation' followed by your order number (ex. 'Order Cancelation (#1234)'). To edit an order you placed, please contact us through our contact form with the subject 'Order Edit' followed by your order number (ex. 'Order Edit (#1234)').

    Is my privacy and personal info secure on your site?

    All payments accepted on the site are processed by Shopify, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).

    How do I use discount codes in your shop?

    Upon adding products to the cart, you can enter a discount code in the input field labeled 'discount code' and then click the 'update total' or 'apply' button.

    How do I take care of my products?

    Follow these steps to keep your products looking brand new:

    1. Avoid any contact with chemicals
    2. Avoid bathing/showering with it
    3. Avoid sweating/working out with it
    4. Don't wear it when you sleep
    5. Wipe with a soft cloth to clean

    Products may be damaged if used with poor wearing habits.

    If you have anymore questions please feel free to email us at info@vosece.com

     

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