Black Friday 2023 - Frequently Asked Questions
The Marcozo Black Friday sale will begin with VIP early access from 12PM EST on Tuesday, November 21st. General access will begin from 12:00PM EST on Wednesday, November 22nd, please see the below list of localized times which are relevant to your country. The sale will end on Monday, November 27th at 11:59PM.
VIP Early Access Start Time (November 21st):
General Access Start Time (November 22nd):
To get early access to our black friday sale and free shipping on your order, you can signup to be notified above or visit our signup page here:
Our website will be locked during our VIP Sale and the only way to access our website will be with a password we send to your email or text.
Yes, all orders placed over the weekend have an extended 60-day holiday return period from receiving your items to give you peace of mind, especially during the gifting season. All returns must be registered through our returns portal to ensure that the returns process is as speedy and simple as possible. Visit our returns policy page for more info.
We understand that you might have a few extra questions, or experience an issue during the Black Friday sale which will result in you emailing our customer experience team. When doing so, please ensure that you include as much information about your query in your first message so that our agents can help resolve any questions you may have, as quickly as possible. Please note that things get increasingly busy for us around this time of year, so if you don't receive an immediate response from us, don't panic - we'll be working round the clock to answer your DMs and e-mails asap. For a faster point of contact, we will have live chat support available for most of the weekend!
Discounts of up to 65% off will already be applied to all product prices site-wide! No discounts will be needed.
Up to 65% off storewide!
If you shop during our VIP sale you will also receive free shipping on your order!
All current payment methods which are available on the web-store, will be available for use like normal over the course of the weekend. This includes: Klarna, Sezzle, Afterpay, Amazon pay, Google pay, Apple pay, SHOP pay, and more. (in the select countries, for more information please visit our terms and conditions page).
Our entire store will be discounted, some of which will be up to 65% off. So, the black friday sale is your best chance to buy the pieces you have been eyeing up for a while, at the best possible price! The sale will be the same for Black Friday and Cyber Monday. We may have flash sales during the weekend so make sure you keep an eye out!
All discount codes will be disabled for our Black Friday sale due to discounts being already applied to prices. You cannot stack discount codes.
The only codes you will be able to enter are ambassador codes so we can track the ambassador support but a discount will not be applied.
Absolutely, any existing gift cards or return store credits can be used at the checkout.
Due to increased traffic on all of our stores, orders placed over the Black Friday sale weekend cannot be amended, or cancelled. We will be doing our best to process orders as fast as possible as they come in.
We will still be offering our pendant + chain bundle discount. Get a pendant and add a chain for 50% off.
Up to 65% off + you get a chain 50% off when purchasing a pendant... doesn't get better than that.
If you have placed multiple orders, we're unfortunately unable to combine these; each order will be dispatched separately.
We always try and dispatch orders on a 'first come first serve' basis. However, due to the operations at our warehouses, unfortunately, we're not always able to do this.
Yes, all orders are shipped with tracked shipping!
At the moment, we will not be offering express shipping due to shipping delays during this busy season and we don't want to provide you with false promises based off information shipping couriers provide us with.
We hope to get your order shipped out within 7 business days. Orders placed during our black friday sale will take longer than our usual processing time of 2-3 business days due the high influx in orders. Our team will be processing thousands of orders during our black friday sale and we will do our best to get them out as fast as possible. We truly appreciate your patience.
Your shipping timeframe will begin once your package has been dispatched from our warehouse. We know that waiting for your goods to be delivered can sometimes feel like a lifetime, but please allow up to 10 additional business days for your order to arrive (in addition to the shipping timeframe chosen at checkout) due to the shipping delays during this busy season, before reaching out to our Customer Support Team.
FYI: tracking may take up to 48 business hours to activate once you've received your shipping confirmation email.